FAQ
- What is your return policy ?
We want you to love your purchase! EXCHANGES can be made up to one week after receiving a package.Items must not be worn, torn, or damaged. NO REFUNDS but we will do our best to accommodate your request.Purchases made on sale may not be exchanged or returned at any time. During Sales all items are Final Sale, we can offer an exchange if items are in stock.
- I made a mistake/there’s something wrong with my order, who should I contact?
Please contact us at info@zellafermani.us
- Do you offer international shipping ?
Yes we ship worldwide ! For more information regarding shipping please refer to our shipping page.
- How can I check the status of my order?
We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. Tracking information will always be sent via email.
- Do you do meet ups ?
No we do not do meet ups. Please order online and you will receive your package within a few days
- After a sale can I return my items ?
Unfortunately all items are final sale. If you need to exchange a size and we have it available we can assist with that. If something is wrong with the item we will assist as well. Items are non refundable.
For any additional questions or concerns please contact us at info@zellafermani.us